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TA Delivery Process & SLAs

If your client has an unusual project, huge budget, something you’ve never worked on before and you’re not sure how/if it’s ready to brief into the business speak to Aisling Hollowood and/or the functional Head. If there are client SLAs in place which don’t comply with the below, put the details on the form and speak to Dave Brooks before agreeing timescales with the client.
 

• Delivery Project Support

  Complete the Delivery Request Form as soon as you know you’ll need a PM to scope your project. A Project Manager (PM) will be assigned to the job. A briefing call will be arranged by the PM. Scoping commences. Pricing on client rate card using the pricing tool:

  Margin is green, discount approval – Client CRD

  Margin is amber, discount approval – Aisling Hollowood or Sara Naveda

  Margin is red, discount approval – Jon Porter

• Speculative work

  If a client wants some example costs, there are sales decks and detailed pricing sheets saved by TA functional area that can be used to support or guide those initial client conversations:

  U:\Delivery Team\Team Documentation\Talent Advisory Initiative

  For key briefing forms for the Delivery Team, Media, Creative, Tech products and Insight please find on: https://therepository.tmpw.co.uk/

  Once in delivery, feedback should be collated and delivered back in a consolidated document and shared with the function in a written format, and verbally on a call when appropriate.

• Briefing

  >15k+ Media team schedules – Duration: 3-5 working days (International briefs take longer, please discuss before putting a briefing form in if it’s international.)

  <15k Single Media – 48 hours

  Integrated Out Of Home (OOH) solutions – 10 days from brief

  Search team only schedules – 3-5 working days (International takes longer, please discuss)

  CM site (online site or ATS) tagging – TBC on client (As soon as you know there’s a new a online page that needs tagged email the Campaign Manager)

  CM campaign tagging – 5 working days (from CM Sheet and signed off creative assets)

  Search platform integration – TBC, it depends on the platform, for example, LinkedIn company integration can take months. (include Search team in client conversation)

  MI Dashboards – Allow for a full week of media and/or search to run so Yem and team can give a full picture

• Good Practice

  Involve your creative guardian, key SMEs in the briefing, check ins and presentations. Involve functions (EBI, Tech, SMEs) in reviews if involved prior or afterwards (accessibility).

  Proof all assets alongside PM to scope. Save all assets with versioning, approval emails, key information etc in the campaign folder on the U drive so that handovers are smoother for holidays etc and all pertinent information is in a central place not inboxes.

  Collate feedback from multiple sources and clarify with the client any contradictory pieces before briefing into the functions.

  Pipeline – CS put opportunities on the pipeline, spread your revenue over avg months it will take to deliver the work and account for any in costs in GP column. In delivery, PM will be responsible for updating the exact figures as per the billings tracker and mark invoiced.

  Crib sheets by function saved: U:\Delivery Team\Guides & Processes\Functions

  Finance policies: U:\TMP\TMP Forms\Finance

  If you are unsure in any situation of the best course of action, please contact an SME.

SLAs